299bet Privacy Policy

299bet is an online betting and casino platform operating for Bangladeshi users. By accessing our platform, creating an account, or using any of our services, you are considered to have accepted all the terms of this privacy policy.

This policy applies to the 299bet website (299betlogin.cam), the mobile app, and all associated digital services. Our Terms and Conditions serve as a companion document to this policy and both should be read together.

Protecting your privacy is an essential part of our responsibility. We do not sell or disclose your personal information to unauthorized third parties under any circumstances. This document presents every aspect of our data management practices transparently.

299bet collects only the minimum information necessary to provide its services. The types and sources of information are described below in three categories.

2.1 Registration and Account Information

When opening an account, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Preferred username and password (stored in encrypted form)
• Current address and nationality details

2.2 Financial Transaction Information

During deposits and withdrawals, we collect the payment method name and transaction reference number. 299bet processes transactions via bKash, Nagad, Rocket, and Upay. Full PINs or banking credentials for these mobile wallets are not stored with us.

2.3 Automatically Collected Information

When you access our site, the following information is automatically recorded by technical means:

• IP address and device type
• Browser information and operating system
• Time, duration, and page navigation patterns of site visits
• Referring URL (where you came from)

This automatically collected information is used to improve service quality and maintain security — it is not sold to advertisers.

Collected information is used only for specific and legitimate purposes. 299bet processes your information for the following reasons:

• Account Management: Login, identity verification, and account security.
• Processing Transactions: Handling deposits and withdrawals, and maintaining transaction history.
• Customer Support: Resolving issues via 24/7 live chat and email.
• Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
• Service Improvement: Analyzing usage patterns to improve site functionality.
• Legal Obligations: Maintaining records as required by applicable law.
• Responsible Gaming: Monitoring gameplay behavior to identify signs of problematic gaming.

We do not use your information for marketing or advertising purposes without your consent.

299bet uses industry-standard security technologies to keep your information protected. Our technical measures are described below.

4.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — active on all data transmissions.
• Passwords stored with bcrypt hashing — never in plain text.
• Server protection via firewall and intrusion detection systems.
• Regular security audits and vulnerability testing.
• Two-step verification (OTP) for financial transactions.

4.2 Retention Period

We retain your information for as long as your account remains active. After account closure, certain information may be retained for up to five years due to legal obligations. After this period, data is securely deleted or anonymised.

4.3 Response to a Data Breach

If a data breach occurs that may affect your information, we will notify you as soon as possible by email or SMS and advise you on the necessary precautionary steps to take.

299bet does not sell your personal information. However, providing our services may require sharing limited information with specific third parties. In such cases, we always ensure that data protection is maintained.

5.1 Service Provider Partners

We share limited information only with the following categories of third parties:

• Payment Processors: bKash, Nagad, Rocket, and Upay — solely for completing transactions.
• Identity Verification Services: Organisations that assist with the KYC process for account security.
• Game Software Providers: Companies such as Pragmatic Play, PG Soft, JILI, and Evolution — for delivering gaming services.
• Cybersecurity Services: For detecting fraud and unauthorised access.

5.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from law enforcement, or applicable law. In such cases, we always provide only the minimum information necessary, staying within the bounds of legal requirements.

Before sharing information with third parties for any purpose other than those listed above, 299bet will obtain your explicit consent.

The 299bet website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

6.1 Types of Cookies

• Essential Cookies: For maintaining login sessions, saving language preferences, and keeping security features active. The site cannot function properly without these cookies.
• Analytics Cookies: For measuring page visit counts, identifying popular games, and assessing site performance.
• Preference Cookies: For remembering your preferred game categories, language, and display settings.

6.2 Managing Cookies

You can turn off non-essential cookies from your browser settings. However, doing so may reduce certain features and may require you to log in each time you visit.

As a 299bet user, you have the following rights over your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information within the limits of legal obligations.
• Right to Restrict Processing: You may request that processing of your information be paused in certain circumstances.
• Right to Data Portability: You may request your information in a structured format.
• Right to Object: You may object to certain types of processing.

To exercise these rights, contact our support team. Complying with 299bet's Responsible Gaming Policy is part of this rights framework — we always prioritise the interests of our users.

299bet strictly prohibits its services for anyone under the age of 21. Age verification is mandatory at registration, and any attempt by a minor to open an account is immediately rejected.

We do not knowingly collect or retain information from anyone under the age of 21. If we become aware that such information has been collected inadvertently, it is deleted immediately. If a parent or guardian believes their child's information is in our system, please contact us for immediate action.

299bet may update this privacy policy from time to time. The policy may be revised if the scope of our services expands, technology changes, or legal requirements are amended.

9.1 Notice of Changes

If a significant change is made, we will:

• Notify you at your registered email address.
• Display a notice on the site's main page.
• Update the "Last Updated" date at the top of the page.

Continuing to use the site after a change is made will be considered acceptance of the updated policy. For major changes, your explicit consent will be sought.

9.2 Previous Versions

To request an earlier version of this policy, contact our support team. We can provide previous versions upon reasonable request.

If you have any questions or complaints about this privacy policy, or any requests regarding your information, contact the 299bet support team. Our team provides support in Bangla and English, seven days a week, twenty-four hours a day.

For general questions, our FAQ page covers answers to many topics.

After a complaint is submitted, we generally aim to respond within business days. If a matter requires more time, we will keep you informed.